happytopisx.com

Refund and Return Policy – HappyTopisx

Effective Date: May 26, 2025

At HappyTopisx, we want you to be completely satisfied with your purchase. If you are not happy with your order, this Refund and Return Policy outlines your options for returning items and requesting a refund.

1. Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • Item must be unused, unwashed, and in original condition

  • Returned in the original packaging (if applicable)

  • Returned within 14 days of the delivery date

  • Proof of purchase (order confirmation or receipt) is required

Note: Some items (e.g., custom orders or clearance items) may not be eligible for return. These exclusions will be clearly stated on the product page.

2. How to Request a Return

To initiate a return:

  1. Email us at info@happytopisx.com with your order number and reason for return.

  2. Our support team will respond with return instructions.

  3. Pack the item securely and send it to the return address provided.

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund approval:

  • Approved Refunds: Processed within 5–7 business days back to your original payment method

  • Rejected Returns: If the item is not in returnable condition, we may send it back to you without a refund

4. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item:

  • Please contact us within 3 days of delivery

  • Include photos and your order number for faster processing

  • We will cover return shipping and send a replacement or issue a full refund

5. Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please return the original product and place a new order.

6. Non-Returnable Items

The following items are non-returnable:

  • Custom-made or personalized products

  • Final sale or clearance items

  • Gift cards

7. Contact Us

For any questions about your return or refund, please contact:

8. Policy Updates

This policy may be updated at any time without prior notice. Please review this page periodically for the latest information.

Thank you for shopping with HappyTopisx. Your satisfaction is our priority.